Shipping policy

Shipping Policy

Last Updated: September 4, 2026

At RucheOne, we are committed to providing a simple, reliable, and convenient shipping experience for our customers in the United States.

1. Shipping Destination

We currently ship orders to customers located within the United States.

2. Free Shipping

Free standard shipping is available on all orders within the United States.

There are no additional shipping charges for standard delivery.

3. Processing Time

Orders are normally processed and prepared for shipment within 1–2 business days after payment has been successfully received.

Orders are not normally processed on weekends or U.S. public holidays.

4. Delivery Time

Once your order has been shipped, standard delivery generally takes:

3–5 business days

Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.

5. Order Tracking

When your order has been shipped, we may provide a tracking number by email when tracking information is available.

Please allow some time for the tracking information to become active after shipment.

6. Delayed or Lost Packages

If your package appears to be delayed, please contact our customer support team so we can assist you.

RucheOne is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, natural disasters, or other unforeseen events.

If a package is confirmed as lost in transit, please contact us so we can review the situation and determine the appropriate resolution.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, please contact us at Support@rucheone.com for assistance. Additional shipping charges may apply if a replacement shipment is required.